POLICIES

Welcome to our Pet Friendly Hotel. By pet, we mean dog. Sorry, no cats, birds, rabbits, or exotics. For the health, safety, and enjoyment of all of our guests, staff, and owners the following Pet Policy has been established:

1. There is a $25.00 PET FEE (one-time fee for up to two dogs,) excluding an ADA compliant Service Dog, per stay which will appear as a separate charge on your Cabin receipt. TWO DOG LIMIT.
   
   
2. Using the online check-in, the guest must declare/register each dog and/or ADA compliant Service Dog by providing full information and signature required on a Pet Policy and Agreement and the Guest is responsible to strictly abide by all policies.
   
   
3. Dogs must NEVER be left unattended in the Cabin at any time, whether or not the dog is in a kennel crate.
   
   
4. $100.00 fee for unattended dog(s) in hotel Cabin or hotel parking lot. Unattended dog(s) may be removed from the Cabin or Cabin property by Cabins at Cloudcroft staff and/or animal control without liability on the part of the hotel and the guest will assume any/all cost for such removal.
   
   
5. Dogs must be leashed and under direct restraint at all times outside your Cabin and/or on hotel property.
   
   
6. We require each dog and/or ADA compliant Service Dog to wear a collar or harness with current tags attached: identification and contact information, current license, and proof of current rabies vaccination.
   
   
7. We adhere to the ADA definition of Service Dog. When it is not obvious what service a Service Dog provides, Staff may ask two clarifying questions to determine eligibility28 CFR 36.302 (c) (6).
   
   
8. There is a $100.00 fee for each undeclared/non-approved dog/pet brought into the hotel.
   
   
9. There is a $300.00 cleaning fee, determined solely by management, for a Cabin left in unsatisfactory condition.
   
   
10. The Guest is liable for the health, safety, and welfare of their dogs at all times.
    
    
11. Guest agrees and authorizes The Cabins at Cloudcroft to assess charges to the credit card on file at registration for any and all damages discovered prior to or after departure, including, but not limited to: pet odor and stains, repair or replacement of hotel property, excessive and/or exceptional cleaning or extermination charges, loss of hotel revenue caused by the dog, including an ADA compliant Service Dog 28 CFR 36.302 (c) (8)